This section summarises the types of personal data about you that we process:

6.1 Data concerning you as an individual

We may collect the following:

name,
age,
gender,
address,
telephone,
mobile,
fax,
e-mail,
Social networking contact details, your social posts about any of our trips and travel experiences.
photographs,
proofs of identity and address, copies of passports, driving licences, and utility bills,
card and other payment details, and financial information,
health information relevant to your planned travel and travel insurances held,
results of searches carried out against you (such as to verify your identity, address, and credit status),
your preferences,
Frequent flyer or travel partner programme affiliation and member number.

You will be free to withdraw your consent to this at any time, by contacting us as detailed in this privacy policy or as detailed in any direct marketing that you receive. In any e-mail you send we would ask you to insert "unsubscribe" as the subject heading.

6.2 Business Related Information

If you are an individual associated with a business or other organisation that is our customer, then your personal data may include the following information that we link to you:
business or organisation details (such as name, address, telephone numbers, payment arrangements, financial information, etc.),
your relationship with that business or organisation (such as owner, partner, director, shareholder, employee, or agent), and
your contact details within that business (such as work address, work telephone and mobile numbers, work fax number, and work e-mail address).

6.3 Enquiry and Booking information

Information concerning enquiries and bookings made with or through us for travel services, including where you are making the enquiry or booking or are the recipient of the travel services to which the enquiry or booking relates. This information may include:

records of enquiries and searches for holiday and travel products made by or on your behalf,
details of your personal interests,
needs and other data relevant to your enquiry;
details of results, quotes, proposals, estimates and other information given in response to enquiries;
details of the holiday, accommodation, travel, car hire, and other travel services booked or enquired about;
details of the passengers / holidaymakers travelling;
details of the provider of the travel services (e.g. tour operator);
dates and times of travel;
price;
payment details (including card details);
passport information and visa information;
foreign exchange requirements and arrangements; and
Sensitive information such as health, medical, dietary, mobility, disability, or other requirements relevant to the service you are enquiring about or your contract with us.

6.4 Survey Information

Information collected or generated out of any surveys we conduct.

6.5 Competition Information

Information collected or generated out of any competitions or promotions we run.

6.6 Account, Registration and Loyalty Information

Information concerning any accounts, registrations, or memberships with us, or participation in any loyalty program.

6.7 Correspondence

Correspondence, communications and messages, including between you and us, and between us and third parties, relating to any booking or booking enquiry, or performance of any contract.

6.8 Website Usage Information

We may collect information about your visits to, browsing of, and use of our website, unless your web browser blocks this. The range of data we collect will depend on how you interact with our website.

This information may include:

your IP address (a unique identifier allocated to your computer for your connection to the internet);
your computer device details (PC, tablet, smartphone, watch etc.);
the make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using;
your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc);
your time-zone;
your browser plug-ins;
any web-page you came from, identified as the referrer web page address by your web browser;
cookies (as per our cookie policy [LINK TO THE COOKIE POLICY]);
identifiers assigned to you by third-party advertising providers and web beacons you interact with;
page response times;
download error;
pages and parts of pages you visit;
usage you make of our website, including enquiries and searches undertaken, and registrations for accounts, forums etc.;
services and products you viewed;
length of visit to website and pages;
page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs).
This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, but our privacy policy will apply, and it will be treated as your personal data, if this information is in any way linked to you personally.
This information may also include:
data inputted into forms and fields;
registrations for any accounts,
forum,
feedback mechanism,
social functionality,
newsletters or other features of our site;
usernames and passwords,
log-in / out history, and settings;
actions taken within any account or other registration, including view and update and changes to settings; and posts to any forum, feedback, review, or other social functionality on our website.

Such information will be treated as personal data and processed according to this privacy policy.

Red Carnation Hotels UK Ltd

1. About this policy

2. Our commitment

3. Our legal bases for processing

4. Change of Purpose

5. Who our privacy policy covers

6. What types of personal data we may process

7. How we collect or generate your personal data

8. What do we use your personal data for?

9. Period for retaining your data

10. Use of your personal data for direct marketing

11. Disclosure of your personal data to third parties

12. How third parties will handle your personal data

13. Location of your personal data

14. Keeping your data secure

15. Your Rights

16. Contacting us

17. About us

18. Copyright notice